Lines and calls

Ahead of Lightfest 2015, Aston University Professor Andrew Ellis warns that the national network may be reaching its limit, and that future capacity will be unable to match the increasing internet demand. Ellis, of the School of Engineering and Applied Science at Aston University, has warned about this topic previously in May of this year….

Sky’s Chief Strategy Officer, Mai Fyfield, wrote in an article in the Telegraph last week raising her concerns about how network infrastructure in the UK is operated at present, and expressed her desire for an independent Openreach for the future. Fyfield highlights BT’s ‘under-investment’ as leading to an array of faults and service problems, despite…

What are the Differences Between Cat5e and Cat5 Cables? Choosing the right cables for your network can be a confusing task. Unless you are an expert, it is unlikely that you will know the difference between different types of cable and where they would be most appropriately put to use. In this article, we consider…

Google is relaunching their Google Glass product under the new name ‘Project Aura’. This new project is not to be confused with the similarly named ‘Project Ara’, a modular smartphone that recently faced delays. When Google Glass first launched, developers and businesses were a buzz over the possibilities, however the product soon ran into trouble….

Telephone Support Birmingham Midland Networks is based in Birmingham, so we have a good understanding of the unique needs and desires of local businesses. We are committed to helping Birmingham businesses achieve their potential with the best communications services around. We know that your business telephone system is absolutely mission-critical and so any downtime will…

Cat6 Cabling West Midlands As technology continues to advance at a rapid pace, we are enjoying ever greater data capacity and processing power. This is great for businesses as it helps to make us more productive and efficient. However, as the amount of data in your network constantly increases, you need to be able to…

How UC Solutions are Improving the Customer Experience Over the past few years, the customer experience has begun to change dramatically. Gone are the days when a simple phone call was the only viable way to contact a business. The modern customer has a variety of tools and technologies at their fingertips, and they are…

Last week Vodafone launched their WiFi calling service, allowing pay monthly Vodafone Red customers with compatible handsets to make calls using their WiFi connection when their mobile signal is poor or nonexistent. This service is one easy way to deal with “dead zones”, areas with a lack of mobile signal, without having to construct and…

A report by the Federation of Small Businesses (FSB) into the state of the digital communications market for small businesses has found that there is a gap between customer expectations, received quality of service and promised delivery by broadband providers. Although it found that the sector is generally making good progress, the FSB said that…

Boosting First Contact Resolution First contact resolution is an important goal for businesses and there are several reasons for this. It’s a key driver of customer satisfaction, since customers want their queries to be resolved the first time that they contact a business. Customer satisfaction is important because it encourages loyalty to your brand, repeat…