The Importance of Telephone System Maintenance
A business telephone system is an important, yet often costly, investment. Your telephone system is vital to the success of your business because it provides a crucial link to your customers. Despite this, many businesses overlook essential ongoing maintenance once they have invested in a telephone system. This is a risky practice, given the importance of your business telephone system. Telephone system maintenance helps to extend the life of your system and ensures that it remains reliable. In this article, we explain the importance of telephone system maintenance.
If your business depends on communications then telephone system maintenance should be an important part of your risk provision. Do you know how much it would cost your business if your telephone system went down? It is likely that you would suffer a substantial loss of revenue. You would lose business, your staff would be unable to work, you may have trouble accessing data and you would have to pay out for repairs, or replacement equipment. This loss would only increase the longer it took for the issue to be resolved.
In addition, you would not be able to provide the service that your customers need and expect. Not only may you lose business from loss of sales calls, but this could have a damaging impact on your reputation. Good customer services help to build a positive reputation, but they depend on consistent and reliable communications. Your customers could get extremely frustrated if they are unable to contact your company and may take their business elsewhere. On top of this, you may lose vital recommendations from these customers. When you consider all of these factors, it’s easy to see how the cost of downtime can extend far beyond the time it takes to fix your telephone system.
Fortunately, a telephone system maintenance contract can help to prevent this nightmare scenario from occurring. Firstly, you will benefit from essential ongoing maintenance work to ensure that your system is properly looked after throughout its lifetime. This can extend the life of your telephone system and help to prevent major faults from occurring. As your system will be subject to ongoing maintenance and support, it is likely that any imminent faults will be picked up early and resolved before they escalate.
Secondly, you will have the benefit of both onsite and remote support whenever it’s needed. Many issues can be quickly and easily resolved by your provider accessing your system remotely, to diagnose and repair the fault. This can minimise inconvenience and significantly reduce downtime. If you do experience a major fault, you will have the benefit of an emergency engineer visit onsite, the same day. And, the cost of this, and any repairs, will be included in your contract. This could save you a significant amount of money. You will also benefit from regular system updates, to ensure that your telephone system continues to perform well.
A telephone system maintenance contract is a cost-effective option. With everything that’s included, it could end up saving you a substantial amount of money over the long term. It also makes for straightforward financial planning. When you don’t have a telephone system maintenance contract, you will enjoy periods without cost. However, these will be followed by periods of high cost when things go wrong. It’s difficult to plan for these periods in your budget, as it can be hard to know exactly how much the cost will be. With a telephone system maintenance contract, on the other hand, you will have a regular fixed monthly payment. Even if you do experience a major fault, you will not pay extra for the repair. This makes it easy to factor the cost into your budget.
The cost of your telephone system maintenance contract will vary depending on the size of your business, the equipment you have and the level of service that you require. It could cost as little as a few pounds per month. Why not give us a call today on 0800 849 8585, for a no-obligation quote.