Support Services for Your BT Telephone System

Support Services for Your BT Telephone System

As a major UK telecoms company, BT is a trusted provider of business telephone systems and has been for many years. Although BT has been providing telephone systems to businesses for quite some time, the company has never manufactured its own systems. Instead of designing and manufacturing the telephone systems it sells, BT has always chosen to re-brand systems from manufacturers such as Nortel, Mitel and Avaya. Since these are all leading communications brands, you can be sure that you are getting a quality product when you buy a BT telephone system. Although BT renames the systems it supplies, they use exactly the same hardware, software and programming tools as the systems from the manufacturers. BT telephone systems are a popular choice amongst all kinds of businesses and we offer a range of support services for businesses that rely on a BT telephone system.

BT Telephone System Installation

If you need a BT telephone system installing then we can do this to the highest possible standard. It doesn’t matter whether you have a new or older BT telephone system, or where you purchased it from. Everyone can benefit from our installation only service. Over the years, we have acquired enviable knowledge of a huge range of business telephone systems and this enables us to support you with the entire range of BT telephone systems, old and new.

Installations can sometimes cause inconvenience, but they don’t have to. When we carry out an installation, we work alongside you to make sure that the job is completed in the fastest possible time without compromising on the standard of the work. We aim to ensure that any disruption to your business is reduced to an absolute minimum, because we understand that downtime costs you money.

Business telephone systems need to be properly installed, in order to perform at their best. When you choose us to install your BT telephone system, you can be sure that you are getting engineers that are highly trained, qualified and experienced in the installation and maintenance of a vast range of systems.

BT Telephone System Maintenance and Support

Because we offer a comprehensive range of services, we are able to continue supporting you with your BT telephone system beyond installation. A quality telephone system and a high standard of installation are important, but you will need ongoing maintenance and support to ensure that your phone system remains reliable. Our support and maintenance services are designed to protect you against the detrimental effects of downtime, and they can be tailored to suit the specific requirements of your business. Ongoing maintenance helps to make sure that your BT telephone system remains in good working order. Our maintenance contracts vary depending on your needs, but they can include the following services:

  • Essential ongoing maintenance of your BT telephone system
  • Regular system updates
  • Remote support
  • Onsite support
  • Emergency engineers

Legacy BT telephone system support

Some businesses still depend on legacy telephone systems, which are older systems that are no longer being manufactured. If you have a legacy BT telephone system, then ongoing maintenance is even more important. We are able to offer maintenance and support services for all legacy BT telephone systems including:

  • BT Fusion
  • BT Ambassador
  • BT Monarch
  • BT Meridian
  • BT Senator
  • BT Versatility
  • BT Kinsman

Legacy telephone system support is a service that can sometimes be difficult to find, depending on the system you have. We aim to support and maintain as wide a range of business telephone systems as possible, and we even support BT systems that BT itself no longer supports because they have been deemed end of line.

PAYG support services

If you don’t have a maintenance and support contract with us and are not ready to take one out yet, for whatever reason, you can still take advantage of our BT telephone system support services on a pay-as-you-go basis. This includes our same-day emergency engineers, which can visit you anywhere in the UK on-site within four working hours. If you need immediate support, just give us call right away.

 

For more information about our support services for your BT telephone system, contact Midland Networks today on 0800 849 8585.