Business Telephone Systems: The Most Popular Features Uncovered
With so many different business telephone systems available to the business owner, it can be difficult to decipher which one would work best for your needs, particularly when we look at some of the most popular business telephone system features. Business telephone systems are no longer as simple as they once were. Offering an abundance of user features such as call forwarding, automated attendant, and voicemail capabilities, businesses can make use of popular telephone system features in an effort to engage their clients just that little bit more.
Possibly one of the more well-known telephone features is voicemail. It’s a system feature that isn’t new, and everyone who has a fixed line or mobile phone, has a voicemail service. When we look at the voicemail feature from a business perspective, we can see just how useful it can be. Simply put, voicemail is an answering service and is utilised when a member of staff is already engaged in conversation, is away from their desk or has gone home for the day. An effective voicemail recording encourages callers to leave a message, ensuring that no customer is left unheard. It can be frustrating for a person when they are ringing a business telephone number and it continually connects to the engaged tone, or it just rings out. The customer will no doubt feel put off by being ignored, and is likely to go elsewhere. Installing voicemail on your business phone network will also increase productivity, reducing the need for manual message taking when a member of staff isn’t available themselves.
Call forwarding is also a telephone system feature that has been with us for some time, and like the voicemail service, implementing it within the workplace has a host of advantages. Also known as call diversion, this feature efficiently redirects a call from one telephone number to another, where a person is more likely able to answer the call. Particularly useful for those who need to be on the road with their job, this system is really easy to set up and you can divert calls from your desk land line to your mobile, and vice versa. Similarly, if you or a member of your team take a few days of annual leave, their calls can be diverted to a colleague, offering a continuation of business and customer care to the customer.
Automated attendant is a telephone system feature that everyone is probably familiar with. Basically, it is an automated service that picks up every incoming call. Larger companies use the service to encourage the caller to choose options which will redirect the call to the appropriate department. However, smaller businesses are also increasingly finding the automated attendant feature a useful tool. It offers a pre-recorded welcome message, which introduces the company and is particularly useful when every telephone line in the office is in use. The automated assistant can inform a caller that all the lines are busy and approximately how long an individual is likely to be on hold for. Some automated attendants will play hold music, dropping back to a voice message in an effort to keep a caller on the line.
Communication systems within a company are vital as every phone call that comes in to an office or business carries a note of high importance. New customers calling in expect a high level of customer service from the moment a telephone number is dialled, and the existing customer has his or her own expectations of how freely they are able to communicate with staff members.
At Midland Networks, we offer a wide range of phone systems with these top features and more. If you’re looking for business telephone systems in Redditch and the surrounding areas, contact us today on 0800 849 8585.