NEC MyCalls: The Complete Call Management Suite

NEC MyCalls: The Complete Call Management Suite

NEC MyCalls Basic

NEC MyCalls Basic Dashboard. Image Credit http://bit.ly/1S3bsIG

 

EC is a world leading manufacturer of business telephone systems. They have a wide range of products to suit large, medium and small sized businesses. For many years, communications technology from NEC has been helping businesses to stay connected and achieve their potential. MyCalls is the innovative call management software from NEC that, we believe, has something to offer every business. In this article, we cover the full range of MyCalls packages available, and how the various features and functionalities can benefit your business.

The range of MyCalls call management solutions can be easily upgraded or expanded as your business grows. With MyCalls, your business can see significantly improved customer service and productivity. The range of products and suite of applications includes:

  • MyCalls Basic – This is the entry level version of MyCalls that provides a real-time view of call activity in easy to view screen displays. It stores important information about call activity such as source and destination telephone numbers, time of calls, duration of calls, extension activity and caller waiting times. This version of MyCalls is free for the first 12 months with selected NEC telephone systems.
  • MyCalls Call Manager – This version has all the benefits of MyCalls Basic, but with some additional features. Managers can benefit from a real-time overview of the phone activity of their team including whose on call, who’s on hold, who’s unavailable and how many callers hang-up before their call is answered. Alarms can be set to go off when rules are broken, such as a time limit for calls to be answered. The manager can then continue with their work and be alerted when there is a problem.
  • MyCalls Enterprise – This version of MyCalls Provides effective call management across multiple sites. It allows you to gather and consolidate information from separate NEC telephone systems at different sites. You can configure MyCalls Enterprise to compare call activity data from different departments with similar functions. For example, sales calls can be compared at branch or organisation level.
  • MyCalls Desktop – This is a new addition to MyCalls Basic and MyCalls Manager, which provides instant Customer Relationship Management (CRM) information in pop-ups when a call is taken. This can reduce call handling times as well as enhance productivity and the customer experience.
  • MyCalls Call Centre – This application is perfect for contact centres and specialist call centres. It is a powerful Automatic Call Distribution (ACD) that provides call centre supervisors will full control over extensions, real-time visual clues and management information that is required to sustain high levels of call-handling efficiency.
  • MyCalls Call Recorder – This provides full call recording capacity that is simple and secure with advanced analytics. There are many benefits of call recording which can enhance staff training, allow for quality control, help to resolve disputes, aid compliance and much more.
  • MyCalls Agent Control – This provides an agent control toolbar on every agents desktop which enables them to log in and out of ACD queues and display their current status. Call queues will be visible on screens, so agents will be able to use their initiative to enter other queues in order to help out hard-pressed colleagues.

MyCalls from NEC is the perfect addition to your business telephone system. Many businesses don’t realise how much they need MyCalls until they experience the benefits firsthand. It can help to streamline your operations, increase productivity, improve staff training, reduce costs, improve customer service, increase staff efficiency and generate new business. The multitude of benefits means that you will see a rapid return on your investment. It allows you to measure and manage the number of calls that are received, those that are missed and effectively tackle call waiting times. NEC offers a range of high-quality business telephone systems to suit businesses of all sizes. Contact us for more information on how the range of NEC business telephone systems and MyCalls can benefit your business. We will be happy to offer advice on the best solutions to suit the needs of your business.

Want to know more? Watch our video on NEC MyCalls.