Midland Networks’ Telephone System Support Services

Every now and then, technology lets us down. The effects of a technical fault can be devastating for your business, especially when it affects your telephone systems. A telephone system is a lifeline for most businesses and downtime can result in significant loss of revenue.

Sometimes businesses overlook ongoing telephone system maintenance, instead focusing on IT or other support services. At Midland Telecom Networks Ltd, we offer pay as you go telephone system maintenance and support services. If, for whatever reason, you have overlooked a telephone system maintenance contract then you can still contact us for support. With our PAYG telephone system support service, we can provide the assistance you need to get your telephone system up and running again in the shortest possible time.

We offer both on-site and remote support on a pay as you go basis. This means that you can also contact us for non-emergency support services such as office moves or changes that your system requires.

Call-outs for PAYG telephone system support are charged at £125 plus VAT for the first 90 minutes onsite. In our experience, this is usually the maximum time required to resolve an issue. In rare cases, there is a more complicated issue and, in these cases, we will need to charge an additional hourly fee of £39 plus VAT for any time over the initial 90 minutes.

Remote support is charged at an hourly rate of £35 plus VAT, with a minimum charge of £25. We can either dial into your system remotely or access it from your PC if you install our support application, which can be found in the downloads section of our website.

Contact Midland Telecom Networks Ltd today, if you require PAYG telephone system support. Alternatively, we offer ongoing maintenance and support contracts that could save you a fortune over the long term. With an ongoing contract, you will pay a regular amount and any parts that might be needed are covered in this cost.