Integrated Multi-Site Communications from Midland Networks

 

Large businesses operating across multiple sites face unique communications challenges. They need solutions that allow them to integrate offices in different physical locations as well as mobile and remote workers. Such a large communications infrastructure needs to be easy to manage and offer a good return on the investment. Business communications are a necessity, but smart solutions are required in order to ensure cost-efficiency. Multi-site businesses need secure connectivity for internal networking. With employees working in a range of locations and on multiple devices, modern technology can be revolutionary for multi-site business, in particular. At Midland Networks, we can offer comprehensive solutions that deliver integrated communications for multi-site connectivity. We will work closely with you to understand the specific needs of your business, so that we can tailor a solution that delivers optimum performance and a rapid return on your investment.

We believe that large multi-site businesses, in particular, have the most to gain from the latest communications technologies. As the foundation of your communications network, you need a secure and reliable internet connection. As large multi-site businesses have a need for high-end connectivity, we would usually recommend a leased line. A leased line provides you with a dedicated, private connection that is not shared with any other users and businesses in the area. This makes it a secure option that is ideal for connecting private offices in different locations. Because a leased line offers an uncontended connection, you will benefit from the full bandwidth all of the time. And, a leased line is a dedicated service so the agreed speeds are guaranteed in the contract. This gives you complete peace of mind with a reliable connection that is backed up with a strict Service Level Agreement (SLA). The SLA will guarantee the agreed speeds and cover you against any network issues. Leased lines are provided on a bespoke basis, which allows you the freedom to choose the bandwidth that you need. You are able to adjust both the upload and download speeds to suit your unique requirements, so you will only ever pay for the bandwidth that you decide you need.

Having a secure and reliable internet connection is essential if you want to use the latest VoIP technology, which is something else we would recommend for large multi-site businesses. VoIP (Voice over Internet Protocol) is a contemporary alternative to traditional business telephone lines, which allows voice calls to be made over the internet. A VoIP business telephone system is ideal for multi-site businesses because it allows easy communications between multi-site users and remote workers. And, VoIP allows calls to be made and received anywhere in the world using the same telephone number. Because calls are sent over the internet, rather than the traditional charge-per-minute telephone lines, you could save a significant amount of money on the cost of calls. Long distance and international calls, in particular, are enabled at a fraction of the cost of traditional lines.

Another modern technology that is perfect for multi-site businesses is Unified Communications (UC). An increasing number of businesses are adopting Unified Communications solutions to increase productivity and efficiency within their organisations. In short, Unified Communications routes all of your communications platforms to a single application that provides a consistent user interface across multiple devices. It integrates a range of services including instant messaging, voice, email, video conferencing, fax, presence information and more. Due to its availability on multiple devices, it is a useful tool that enables your employees to work effectively from virtually any location. The great thing about UC is that it centralises messages across all platforms for a simplified user experience that enhances productivity.

We would also recommend a call management solution, such as NEC MyCalls. Quality call management software will track all inbound and outbound calls and produce insightful reports. This information can be used to compare the performance of employees and departments within your organisation, which is particularly useful if you operate across multiple sites. With all call information tracked, you will have the knowledge of how long calls are taking, caller waiting times and how many calls are lost. This can help you to target the areas that need improvement and deliver better staff training. It will allow you deal with any issues promptly and, as a result, overall performance and productivity will increase. Due to the benefits it offers, call management software tends to deliver a significant return on investment through productivity and efficiency gains.

In conclusion, we believe that modern communications technologies are ideal for delivering integrated communications to multi-site businesses. Of course, the specific needs of all businesses vary and we always take this into account when designing our solutions. At Midland Networks, we have many years of experience helping large multi-site businesses to find the perfect communications solutions. If you feel that your current infrastructure is not working for your business, why not give us a call on 0800 849 8585.