What Do You Get with Telephone System Support Contracts?
A client walks into our office. They’re looking for a new business phone system. We get to know the client and their business and recommend the ideal solution for them. We install the new phone system, show them how to use it and then never hear from them again… until something goes wrong. At this point, the client is suffering from costly downtime and, to add insult to injury, has to pay for an emergency engineer to visit their premises, diagnose and repair the fault with their phone system. It’s a sad fact of life that technology has a tendency to let us down from time to time. When it does, it can be extremely costly and disruptive to our business operations.
Upon purchase of their business phone system, our client was offered ongoing telephone system support and maintenance. They were advised that these services would help to look after their new phone system, extend its life and help to prevent major system faults in the future. They were also advised that they could benefit from inclusive emergency support if they took out a support and maintenance contract. The client decided to decline the option of ongoing support, simply viewing it as an additional and unnecessary expense. If they had of invested in this service, they could have saved themselves a lot of time and money later down the line. After dealing with the inconvenience and cost of the system fault, the client changed their view and decided to invest in ongoing telephone system support. We see this scenario play out time and time again.
Instead of waiting until it’s your turn to learn the hard way, we recommend that you protect your business now by taking out a telephone system support and maintenance contract. Depending on the level of support you need, it could even be as cheap as a mere few pounds per month. We explain what you could get for your money…
Ongoing maintenance of your phone system
Routine maintenance of your office phone system will ensure that it is well looked after. It is, essentially, a preventative measure that will help to avoid the occurrence of major system faults. By keeping your system well looked after, you are helping to extend its life so that you don’t have to pay for premature upgrades and replacements. Ongoing maintenance can be carried out remotely, with regular system updates, as well as via onsite engineer visits.
Ongoing support
It’s not always major faults that you need to worry about. Lots of little things can go wrong that you may need expert assistance with. When you have a support contract, you have access to telephone and web support services whenever you need them. Remote support can be an extremely efficient way to resolve a wide range of issues you may have. Support services can be available 24/7, it’s simply up to you to decide on the level of support you think you may need and this will be reflected in your contract.
Emergency support
If you do experience a major fault with your system, you will need emergency support. When you have a support contract, you will have access to this service at no extra cost. This is where you could save a substantial amount of money, compared to customers without a contract. Contract customers do not have to pay the emergency call out fee, nor the cost of labour and parts that may be required to repair the system.
We offer extremely flexible telephone system support and maintenance contracts, so it’s important to note that, for this reason, the specific services you enjoy will depend on the terms of your contract. We always want to ensure that our customers are only paying for things that they need, or are likely to need at some point. Our starting prices are very low, at just a few pounds per month for a basic support contract. To get a tailored quote for telephone system support in Birmingham and the surrounding areas, contact us today.