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  • 6 January 2016 Create Date
  • 6 January 2016 Last Updated
Line Service Level AgreementsDownload 

Line Service Level Agreements

We appreciate that when things go wrong with your business telecommunications systems, you need to get everything back up and running in the least possible time. Here you can download our Line Service Level Agreements. This sheet details the fault reporting, SLA times and engineering working times relating to each level of service maintenance we offer. This includes Prompt Care (our standard service) as well as our Level 3 (Total Care) and Level 4 (Critical Care) options. If you would like any further information regarding our Service Level Agreements, please feel free to give us a ring on 0800 849 8585.