Why Choose NEC MyCalls for Your Business Call Recording Software?

The award winning Nippon Electric Company Limited was started in 1899 and, since then, NEC has been at the forefront of innovations in communications technology. Today, the company enjoys partnerships with other leading brands including Lenovo, Convergys’ Global Information Management, Interpol and CSG Ltd.

Telephone systems from NEC are amongst the most popular with today’s businesses and this is largely due to the outstanding quality and innovative features they offer. When you choose an NEC phone system, you can also benefit from their market-leading software packages including the well-renowned MyCalls Call Management suite of applications.

In this post, we take a look specifically at NEC MyCalls Call Recorder – one of the best options on the market for all those with a need for call recording capabilities.

NEC MyCalls Call Recorder offers a cost effective, sophisticated but easy-to-use, secure call recording system. This software offers the ability to take credit card payments with a stop/start recording facility that removes risk, but maximises convenience. An easy way to help you meet compliance regulations.

As long as the recorded call will not be passed to a third party, there is nothing unethical about recording calls. One source refers to it as being like a colleague reading a letter that you’ve received – with their permission, of course. Recordings can prove invaluable in several areas of your business.

Security is vital and NEC MyCalls follows all mandatory requirements and rules including PCI and DSS standards. It boasts secure encryption, safe storage of customer data, authorised entry at various levels of the system, back up facilities and an audit trail of access logs to recordings. It records all calls as standard unless specific extensions are excluded by the management.
Recorded calls are quick and easy to locate via different search criteria and the software’s intuitive nature. Search using the date, extension or telephone number, for example. Notes can also be located quickly using keywords for a quick and efficient user experience. After all, your time is precious.

The results of a search are presented on a playback list and the recordings may be exported in bulk as WMA or WAV files or one at a time, whichever is best for the user. You can play, pause, rewind and fast forward. Additional advanced tools include looping and speed control during playback.

For calls of a long length, you have the flexibility to download relevant sound clips. The same function is available for confidential calls, in which divulging the full conversation is unwise. All encrypted calls are automatically saved to the NEC MyCalls database and these are simple to archive to your storage devices.

Call recording is necessary, if not legally vital in some business areas, to safeguard your business and customer relationships. Imagine not having access to call recordings during the conflict resolution process – where is the evidence that you need if you haven’t got recording software? Oh dear, lost in the ether – it becomes a matter of word against word. Call recordings will help you to determine the facts efficiently and, therefore, resolution will be swifter.

With all calls being recorded, you will find that customer service operates at optimum levels and sales levels are also likely to rise too. When call handlers know that their calls are being recorded and monitored, they will naturally work towards perfecting their techniques and providing the best possible service to your customers.

Plus, you can use the call recording facility to monitor staff performance levels so any training issues and knowledge gaps can be identified.  This will benefit your business and your customers.

If you want to save money, record calls, improve customer service and staff performance then NEC MyCalls Call Recorder is perfect for you. It works collaboratively with other MyCalls applications and offers some of the most advanced call recording capabilities available.

For the best solutions to call recording in Redditch, Wolverhampton, Worcester and the surrounding areas, contact us at Midland Networks today.