Uncategorized
EE Pledges to Cover the UK with 4g Coverage
The UK’s largest mobile network operator, EE, has promised to ensure 95% of the UK have 4g coverage by 2020. The pledge was made alongside another encouraging promise by the BT owned giant, to close down all of their Indian call centres and move their customer service departments back to the UK and Ireland. …
Phone Systems for Small Business: A Buyers Guide
So, you’re looking to invest in a phone system for your small business. It is likely that it will be the first phone system you have purchased. You may have got by with a basic landline or just a mobile until now, but have reached the point of growth at which a dedicated business phone…
Two thirds feel misled by broadband advertising
Fed up with slow speeds and constant buffering, many customers across the UK have taken the plunge and upgraded to a more expensive fibre broadband connection, in the belief that this would end their buffering woes once and for all. Fibre optic broadband is advertised as a much faster and more efficient service, in…
What Do You Get with Telephone System Support Contracts?
A client walks into our office. They’re looking for a new business phone system. We get to know the client and their business and recommend the ideal solution for them. We install the new phone system, show them how to use it and then never hear from them again… until something goes wrong. At this…
Why Choose Cat6 over Cat5 Cabling?
As we all know, technology does not stand still. Not long after one product is released, there’s a new one to supersede it. While cabling is not quite as quick to supplant itself, there has been significant progression since the invention of CAT5 cabling in the 1990’s. Today, we have CAT5e, CAT6, CAT6a and CAT7…
When Updates go Wrong – Problems for BT and 123-Reg
BT, the UK’s largest broadband provider experienced problems yesterday when a security update seemingly caused customers emails to be diverted to an internal email address. Customers only became aware of the issue when the inbox of Steve Webb became full and emails started bouncing back to their senders. BT advised that the account was…
Optimising Office Phone Systems for Younger Customers
When callers contact your business, what exactly is it that they’re greeted with? Do you have hold music and, if so, is it modern or outdated? Do you have an automated attendant or recorded messages with business information? Have you even given these things much thought? A surprising number of business owners don’t take the…
Hackers Can Access Your Mobile Calls & More With Just Your Number
An investigation by CBS News 60 Minutes, has revealed that a flaw in the global telecom network can be exploited by hackers. This flaw enables hackers to gain access to phone conversations, your geographical location, texts and emails with just your phone number! The exposed flaw is in the Signal System 7 (aka SS7, or…
Why Choose Midland Telecom Networks for Business Mobiles?
Business mobiles are becoming an increasingly vital aspect of our business communications infrastructure. The number of companies adopting flexible working policies is on the rise. A greater number of us than ever before are now working away from the office, making our business mobiles a must-have piece of kit. The trouble is, the business mobiles…
Are The Major Mobile Operators Failing at Customer Care?
It seems that Vodafone are not the only ones failing when it comes to customer care. The results of the which? Mobile Survey are in and the top three places have all gone to smaller operators. Giffgaff has come in at number one for the second year running, Asda Mobile have come second and Tesco…