Call Management: TIM Professional|Halesowen, Birmingham & the UK
TIM Professional is the market leading call management software that is ideal for single-site, small to medium sized businesses. The award-winning TIM Professional software provides intuitive call logging for businesses seeking a cost-effective call management solution, without the need for the advanced analytics of TIM Plus. TIM Professional was first introduced way back in 2000, but is still as popular today as ever. So, in this article, we revisit the benefits of TIM Professional to help you decide whether it is the right call management software for your business.
TIM Professional is a Windows based application that uses the data output from your telephone system. It automatically checks, costs and stores all of the data. From this, it is able to produce a full range of management reports with vivid graphs, tables and charts that can be custom defined if required. All of the functions of TIM Professional can be used from any location worldwide, using just a standard web browser – no client software is required. It is deceptively powerful; it has an inbuilt web server that allows you to easily access critical business intelligence for improved efficiency and productivity in your workplace. TIM Professional allows you to:
- See all of your calls live as they happen
- Monitor your line usage and determine how many telephone lines you need
- Use the built-in web server for easy installation
- Access from anywhere using just a standard web browser
- Produce fully customised reports
- Drill down through reports for more detail
- Schedule reports for future delivery
- Provides managers with the information they need to control their own budgets for telephone costs
- Monitor call geography
- Identify top calls by cost or duration
- Monitor call handling targets
TIM Professional is incredibly fast and accurate, retrieving information in seconds. It operates around an extremely fast and flexible costing algorithm, which allows reports to be produced within seconds of a call being made. It is, therefore, an incredibly efficient option that can help to streamline your operations.
TIM Professional shows information about your incoming calls by breaking down your working day into thirty minute segments. It allows you to effectively analyse your incoming calls, to summarise answered and abandoned calls, find out how long callers are waiting before their calls are answered and how many callers are hanging up before their calls get through. All of the figures provide details about the maximum calls as well as averages, enabling you to effectively plan your staffing requirements throughout each day. This can better enable you to improve productivity and efficiency in your office.
TIM Professional allows your managers and supervisors to monitor the performance of staff. You can see how well a small group of extensions, a single department or the entire organisation is answering incoming calls. It allows you to check if staff are meeting pre-determined targets so improvements can be targeted where they are needed. The percentage of calls answered within and outside of your target response time is shown, each day, line by line with a visual indicator. This makes is easy to see which individuals and departments are doing well, and the areas that need improvement, so that training can be better targeted.
The internal database of TIM Professional can store up to 2Gb of data. This is usually enough for a small to medium sized company to store telephone call records over many years. If space gets tight, old data can be archived to another location. This can always be imported and inspected at any time in the future. TIM Professional can log between 1 and 300 extensions on a single license, making it the ideal solution for small to medium businesses. If you run a larger enterprise, then it is worth considering TIM Plus or TIM Enterprise as an alternative.
Since it was introduced, over 10,000 organisations in 50 countries have installed TIM Professional call management software. These companies rely on the call logging and call recording capabilities of this award-winning software to manage their communications. TIM Professional is supported by telephone systems from many of the leading manufacturers including Siemens, Aastra, Panasonic, BT, Nortel, Avaya and many more.