David Donnelly

Common Mistakes When Buying Business Telephone Systems A business telephone system is a major investment. It can cost hundreds or even thousands of pounds, so you need to make sure that you choose a system that will work well for your business now and in the years to come. With so much choice available, many…

Project Zero, Google’s team of security analysts tasked with seeking out software vulnerabilities, have reported they have discovered 11 ‘high-impact’ security issues with the Samsung Galaxy S6 Edge Android device. Many of the security issues involved Samsung’s preinstalled default email and gallery applications. Two exploits, that would cause the device to crash, were triggered when…

Contact Centre Applications: CTI, Call Management & More Contact centre managers face a unique set of challenges. On the one hand, there is always pressure to reduce costs and increase operational efficiencies. On the other hand, there is a need to deliver excellent customer services. Many contact centres also have to meet compliance obligations set…

An anonymous group of hackers have claimed a $1 million bounty for cracking Apple’s new iO9 operating system through a competition hosted by cyber security firm Zerodium. The competition, named the ‘The Million Dollar iOS 9 Bug Bounty’ was launched by Zerodium in September and promised a total of three million dollars to individuals or…

VoIP Telephone Systems: The Basics Although VoIP has been around for a while now, many businesses are yet to take advantage of the technology. This is often because people are unsure about the technology, how it works and the ways in which it might benefit their business. So, we have put together a very simple…

Following the Competition and Markets Authority’s provisional decision to allow the BT/EE merger, the European Commission has launched an investigation into the proposed buyout of O2 by telecoms giant Hutchison Whampoa (trading as Three). The European Commission investigation comes following a request by the CMA that they look into it, made on the 2nd of…

What to Consider When Setting Up Your Business Communications Modern businesses revolve around communications. Setting up the perfect communications infrastructure is key to business success. You need to ensure that your business network is adequate to support the flow of communications through your organisation. You also need to ensure that you have the right set-up…

Business Continuity in Severe Weather The clocks going back is a sign that the winter months are fast approaching. For many businesses, the winter season is a cause for concern due to the increasingly unpredictable nature of the British weather. It’s certainly time to consider whether you have robust plans in place for business continuity….

Following the European Parliament’s decision to pass a net neutrality bill earlier this week, Prime Minister David Cameron has said that he will make the internet parental controls agreement “the law of the land” in order to stop it being undone. The EU’s net neutrality bill which came into effect on Tuesday states that all…

The Competition and Markets Authority (CMA) has provisionally cleared the merger of telecoms giants BT and EE, saying the move will not damage competitiveness in the industry. The inquiry looked into the effects of the merger on five different areas within the telecommunications industry: retail mobile, wholesale mobile, mobile backhaul, wholesale broadband and retail broadband….