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NEC MyCalls Call Centre
NEC MyCalls Call Centre Do you run a call centre? If so, then you will be well aware that effective call management solutions can make all the difference to your business. MyCalls from NEC is a suite of useful applications that includes call management, call centre management, call recording and CTI. If you have an…
BYOD: Pros and Cons
BYOD: The Pros and Cons of Bring Your Own Device BYOD (Bring Your Own Device) is a concept which has been around for several years now. Nevertheless, we feel that it is a topic worth revisiting as the consumer-led IT revolution shows no sign of abating. BYOD is a simple concept, whereby employees bring their…
Smartphones Overtake Laptops as UK’s Main Internet Device
UK telecoms regulator Ofcom’s 2015 Communications Market Report found that Smartphones have overtaken laptops as the most popular device for accessing the internet. Ofcom’s research has revealed record Smartphone ownership and use that is transforming the way people communicate. The report found that one third (33%) of internet users identify their Smartphone as the most…
Vodafone Home Phone and Broadband Connects UK-Wide
Vodafone this week launched their home phone and broadband service Vodafone Connect across the UK. Previously, the service had only been available to select customers in some regions as a trial launch, but is now available to over 22 million homes. At the moment three broadband connection and phone packages are available – 76 Mbps Superfast…
‘Alphabet’ – The Newest Member of the Google Family
In an official Google blog post yesterday, Google founders Larry Page and Sergey Brin announced plans to restructure Google and other Google companies under a new holding company – Alphabet. The numerous companies currently owned by Google will be largely unaffected, retaining their own brands and independence as they had before. Some will stay…
Personal Data of Carphone Warehouse Customers Compromised in Cyber Attack.
Over two million customers may have been affected in a sophisticated cyber-attack on a division of mobile phone retailer Carphone Warehouse last week. The cyber-attack was discovered on 5th August after reportedly happening for up to two weeks prior. In a statement on their website, Dixons Carphone – who own Carphone Warehouse -admitted the information…
Ofcom Cracks Down on Shady Practices
Following a lengthy investigation into trading practices at Unicom (Universal Utilities LTD), telecoms regulator Ofcom has decided to fine the company £200,000. Ofcom found that Unicom were in violation of their General Condition 24.3(a), which states that when selling landline telephone services, providers must not engage in dishonest or deceptive conduct. In addition to the…
BT Set to Return £129 million of Public Funding as Demand for Broadband Exceeds Targets
BT will have to pay back the £129 million of public money it received from local authorities to invest in superfast broadband, as it has exceeded the targets set for take-up of the services. The money returned to local authorities will be re-invested into extended fibre-based connectivity. The government have a manifesto pledge to…
What is Unified Communications?
What is Unified Communications? You have probably heard of the term Unified Communications, or UC. It has become something of a buzzword recently in the world of telecoms and business communications. But what does it actually mean? In this article, we provide a beginner’s overview of the term ‘Unified Communications’ and consider some of its…
Ofcom Wants to make it Easier for Consumers to Switch Mobile Providers
Ofcom has today launched a consultation to seek views on a range of options to make it easier for consumers to switch mobile providers. Having recently made the switching process easier for broadband consumers, Ofcom now wants to focus its attention on improving the switching process for mobile customers. Currently, there are different processes that…