Telephone Support Birmingham
Midland Networks is based in Birmingham, so we have a good understanding of the unique needs and desires of local businesses. We are committed to helping Birmingham businesses achieve their potential with the best communications services around. We know that your business telephone system is absolutely mission-critical and so any downtime will be extremely detrimental to your organisation. As your local communications partner, we offer an extensive range of telephone support Birmingham services. Our support services are designed to ensure that your telephone system continues to perform at its maximum potential.
Our telephone support services
We offer a range of telephone support services, including:
- Advice
We offer expert advice to businesses that are looking to set-up or upgrade their communications infrastructure. Our engineers are always willing to take the time to get to know your business. We can even visit you onsite to determine your needs and structural considerations. This allows us to offer the best advice on equipment and services that will suit the unique needs of your business. As specialists in all aspects of business communications, we have the knowledge and expertise to advise you on your entire network of communications. This enables us to suggest solutions that will work well in combination with either your current equipment, or other equipment you are looking to buy. For example, if you use business mobiles, we can suggest a telephone system that will easily integrate your mobile devices for enhanced connectivity.
- Installation services
With a background in engineering, we are able to offer outstanding installation services. We even provide an installation only service for customers who have purchased their equipment elsewhere, whether new or used. With many years of experience in the industry, our engineers are fully trained an approved installers of a vast range of communications equipment. We know that having technical equipment installed can sometimes cause inconvenience to your business. To minimise the inconvenience, we will work closely with your business to deliver our installation services in a way that fits around your business and in the shortest possible timeframe.
- Maintenance
Ongoing maintenance is essential in order to keep your telephone system in good working order. Regular maintenance can even extend the life of your equipment, saving you money over the long term. With one of our maintenance contracts, you will benefit from ongoing maintenance, regular system updates and onsite or remote assistance whenever it’s required. We understand that different businesses have different needs, so we offer a range of maintenance packages to cater for this. If you just require basic support services, you can opt for a standard contract and pay just a few pounds per month for the service. Alternatively, we offer more comprehensive packages including full technical management of your telephone system with a 24/7 support service. As a support customer of ours, you will benefit from emergency support should you experience a major fault with your telephone system. This service is included as standard and ensures that an engineer will visit you onsite the same day. Since we will know your business and the systems you have, we will have a better chance of resolving the issue on the first visit.
- Emergency support
All systems experience problems from time to time. However, when you experience a major fault with your telephone system it can be extremely damaging to your business. To minimise this, you need to ensure that the issue is resolved as quickly as possible. Our emergency telephone engineer service guarantees an engineer onsite the same day and within four working hours, when there is a major fault. This is included in the cost for customers that have a maintenance contract with us. If you don’t currently have a maintenance contract with us, we can still provide an emergency engineer as a one-off service. Non-support contract customers will pay a charge of call out + hourly rate + VAT.
For more information about our telephone support Birmingham services, contact Midland Networks today on 0800 849 8585. We recommend an ongoing maintenance and support contract, for peace of mind that your telephone system is in safe hands.